Dear Ms. Arnold:
Thank you for your letter of January 31. I have appreciated the courteous and efficient manner in which your company does business. The installation of my four windows was swift and free from unnecessary dust, dirt and superfluous noise. Thank you!

My neighbors were greatly impressed and our apartment has played host to a steady drove of visitors. Some of these visitors were so impressed that they have ordered from you already. Others have indicated that they too wish to acquire your windows... I (am filling) out your “REFERRAL” form and am enclosing same.

Sincerely,

Clarence M
Clearwater, FL